Answers to the questions we're asked most often. Can't find what you need? Get in touch and we'll help directly.
Our team confirms availability and replies to booking requests within 24 hours.
Payment options are confirmed directly with your booking specialist once your enquiry comes through, since this can vary depending on the activities and packages involved.
Yes — use our Custom Trip builder on the homepage to pick the activities and accommodation tier you're interested in, and we'll put together a tailored itinerary for you.
It depends on your nationality. Many travelers qualify for visa-on-arrival, and the KAZA UniVisa covers combined travel between Zimbabwe and Zambia, including day trips into Botswana via Kazungula. We'll advise on the specifics for your nationality and itinerary when you book.
Yes — any activity that crosses into Botswana or Zambia (such as our Chobe day trips) requires every traveler, including children, to carry a valid passport.
Many are family-friendly, though some adventure activities (white-water rafting, the Gorge Swing, bungee jumping) have minimum age, weight or fitness requirements set by the activity operator. We'll flag any restrictions when you enquire about a specific activity.
No — Devil's Pool is only safely accessible during the low-water season, since it depends on Zambezi River levels. We'll confirm current availability when you enquire.
No — our activity operators run a full safety briefing and instruction before every adventure activity, and most are designed to be suitable for first-timers.
Yes — group sizes vary by activity, and several of our tours (including the Nature Delight Day Trip) can be run as a private departure. Let us know your group size when you enquire.
Our full cancellation windows, refund percentages and date-change policy are on the Refund Policy page. View the Refund Policy →
Still have a question? Reach us at res@vicfallsnaturedelight.com or +263 78 132 0370, or use our contact form.
